Technical Support Executive

Hewsoft Solutions Pvt Ltd
Hyderabad
0 - 1 Years
Posted On : 2017-08-08 15:31:11

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Job Description

· Extremely good communication skills (Both English and Hindi along with their own local languages if any)
· Ability to listen to and address to problems. With very active problem solving skills
· Good interpersonal skills
· Giving Technical support to end users
· Analyze and resolve technical issues
· Ability to handle pressure and emergency situations
· Good knowledge in MS office (Excel, word, PPT) for maintaining records
· Opening client accounts by recording account data
· Maintaining client records by refreshing record data
· Settling item or administration issues by clearing up the client's protest; deciding the reason for the issue; choosing and disclosing the best answer for take care of the issue; facilitating redress or change; following up to guarantee determination
· Maintaining financial accounts by processing customer adjustments

Salary : INR 1,00,000 - 3,00,000 P.A
Industry : Software Services
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Role : Technical Support Executive
Mandatary Skills : Microsoft Office, Microsoft Excel

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